Technical Support

You can obtain Technical Support for AudioCatalyst by accessing the Support area of our Web site at www.xingtech.com/support/.

You can connect directly to the AudioCatalyst Support Web page from the AudioCatalyst application. From the AudioCatalyst main window, click the button.

From the Support page, you can search the FAQ knowledge base, read additional product documentation, and submit problem reports.

Submitting a Problem Report

Telephone support is not available for this product. All Technical Support questions must be submitted through a Technical Support problem report form. If you have not completed the problem report form, your request will be returned and you will be asked to fill out the appropriate problem report so that our support staff will have necessary system and program configuration to address your issue as quickly as possible.

Technical Support questions submitted to Customer Service or through Contact Xing, must be re-routed to our Technical Support department. Re-routing results in delaying our response time to you.

MP3 User's List

Xing has setup a user's list for general discussion regarding AudioCatalyst, the StreamWorks MP3 Server, the Xing MP3Live! Encoder, the XingMP3 Encoder, the XingMP3 Player, and issues related to MPEG layer 3 audio. While the User's List is monitored by Xing's support staff, it is not intended to be a Technical Support forum.

For information on subscribing to the MP3 User's List, visit http://www.xingtech.com/support/mp3users.html.